Mom n Track · Account help
Delete your account.
Updated 2026-10-18 · Version 1.3
Request deletion of your Mom n Track account and associated data. No app installation or sign-in is needed to send a request.
Opens your email app. Fill in your account details, review the message, then press Send. This page does not submit a request automatically.
No email app? Send a message to support@momntrack.com from your email service.
Request deletion without the app
Email support@momntrack.com with the subject “Mom n Track account deletion” to request deletion of your account and associated personal data from Firloop LLC. Include the sign-in email address or phone number with country code. You do not need to install the app or sign in to send this request. We will verify account ownership before deleting data and reply with the outcome or explain any information that must be retained. Never send a password, verification code, payment-card details or medical records.
Delete in the app
Open your profile avatar → Account settings → Delete account. Read the consequences and confirm. Apple sign-in users may be asked to confirm their Apple identity so its sign-in authorization can be revoked. Cancel or retry if verification fails; do not assume deletion succeeded unless the app confirms it.
If you manage a circle
You can delete your account even if you are the only owner or care for yourself. Circles you still own will close for all members after you confirm deletion. To keep a circle running, you may transfer ownership to an existing member first; this is optional. Other members’ accounts and their own circles are not deleted.
What deletion does
Deletion removes your sign-in account and active memberships, clears your account profile, disables notification devices and removes connected-health imports. Profile photos and saved AI chats are removed through backend cleanup. Your original wearable or device-health records are not deleted from their source.
What may remain
Shared care records and their history may remain for authorized circle members, including authorship already recorded in tasks and incidents. Limited deletion, security, purchase and usage records can be retained for integrity, fraud prevention, disputes and applicable obligations. Copies exported or saved by others cannot be recalled. Contact support for a request about specific retained information; we will assess removal or any required retention.
Subscriptions
Cancel any paid subscription separately in Apple or Google’s subscription settings. Deleting the app or account does not automatically cancel billing.
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